All questions related to your profile and managing it

• How can I change my password? 419
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 143
• How do I book for a family member? 15
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 6
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 12
• How do I set my personal access code? 7
• My data: download, leave the club, delete my account 17
• How do I become a club member online? 23

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 373
• How can I make a booking 932
• How can I book with a guest? 248
• How can I edit a booking? 196
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 75
• What payment methods are available to me for a booking? 99
• How to create an open booking 41
• How to join an open match 29
• Where can I find the court access code (door code)? 8
• How do I withdraw from an open match? 8
• How do I view my booking history? 6
• How do I see the weekly schedule? 3
• How do I find and book at another club? 9

How do I register for a camp or a school?

• Sign up for a tennis lesson 95

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 9
• How do I pay for a booking with my wallet? 9
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 6
• How do I download my certificates? 8
• How do I send money from my wallet to another member? 15

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 11
• How do I take part in the Défi-Plugin (challenge tournament)? 6

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 5
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 7

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 10
• The administration home page 8

• Manage access 50
• Manage membership cards 29
• Manage clubhouse 14
• Manage restaurant credit 8
• Manage email sending 10
• Manage invoicing 12
• Manage member groups 12
• Manage registrations 15
• Manage special days 14
• Manage offers 16
• Manage online payments 15
• Manage billing regions 9
• Manage the club manager 18
• Manage challenge tournaments 15
• Manage RFID validation 19
• Manage general settings 14
• Setting up the accounts (general ledger) 12
• Configure EBICS: connect Plugin.ch to your bank 8
• Gate access log 9
• Manage multiple buildings 13

• Create a new court 27
• Manage court groups 33
• Manage booking periods 36
• Manage court usage 27
• List, edit, or delete a court 12
• Manage sports 10
• Close courts 13

• Create a new season 23
• Edit or delete a season 17
• Open the winter season by copying last season 9
• Link a sport to a season 15

• Manage recurrence authorizations 23
• Manage restrictions 24
• Manage subscription type 41
• Create booking prices: per session or per season 6
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 9
• Booking without a subscription: the guest subscription 10

• Create an item 16
• Assign an item to a member 13
• Edit or delete an item 19
• Delete an item assigned to a member 18
• Import linked items from Excel 16

• Display the member list 26
• Create a new member 37
• View a member's detailed information 23
• Display a member's operational data 19
• Manage member subscriptions 18
• Import member data 11
• Print member cards 17
• Print and export the member list 17
• Charge an item to a member or a group 26
• Link a member to a group 13
• Edit and delete a member 14
• Search for a member 8
• Managing duplicates: merging two profiles 15
• Managing units to be deducted: personalised hours and non-members 9
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 7
• Find and reactivate a removed member 7
• Issue a certificate for a member 7
• Managing families 6
• Handling erasure requests (GDPR) 9

• Add a new sponsor 12
• Invoice sponsors 20
• Re-invoice sponsors 13

• Assign and remove a role 25
• Roles and access: create and edit a role 17

• Activating the Lessons module 19
• Creating lesson items 21
• Create, edit, and delete a lesson 15
• Manage lesson groups 11
• Manage lesson enrollments 27
• Prerequisite 34
• Invoice and reminder texts 12
• Teachers' schedule 16
• Grouped payments of registrations (basket) 6
• Change the rate of a registration 12
• Copy a lesson for the next season 11

• Complete management of equipment rental 25

• Find old invoice groups (archives) 20
• Invoice considerations and display 9
• Create invoices 17
• Send invoices by email 17
• Manage payment reminders 11
• Print invoices 16
• List and search invoices 16
• Edit and delete invoices 8
• Invoicing a membership fee or an item: what's the difference? 14
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 14
• Manage family discounts 14
• Import accounts from Excel 13
• Carry an overpayment over to the next invoice 8
• How invoice dates are calculated 8

• List of bank payments 7
• Processing via bank files 12
• Process a manual payment 15

• Process installments 22

• Managing bookings in the schedule 48
• Configure and use open matches 22
• Manage the set times 10
• Create a promo code and use it 10
• Refund a fixed-hour session that was released and taken again 8
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 17
• The weekly view and the all-sports view 18
• The cash journal and the history of a booking 19
• Manage cash register prices 13
• Offering items with a booking 11
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 12
• A fixed hour cannot be added: nothing is displayed 5

• Manage automatic emails 21
• Sending bulk emails 13
• Manage messages 23
• History of sent emails 7
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 7

• Manage challenge tournaments 14

• Enable partner search 18

• The statistics dashboard 19
• Invoicing bookings from the statistics 3

• Access the program 27
• Booking by a member 38

• Creating and configuring a lesson 23
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 18
• Managing groups and the schedule 17
• Tennis lesson invoicing 16
• Invoicing check and Youth and Sport export 8

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 9
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 7
• Running the monthly payroll 16
• Entering a compensated absence (army, maternity, illness, accident) 5
• The 13th salary and holidays for hourly employees 5
• Paying salaries and reconciling them with the bank 5
• Correcting an approved payslip 7
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 854
• Where can I find available courts in my area? 118
• How can I edit/cancel my booking if I don't have an account? 137